Sangoma Telephone Systems
Do you need a highly adaptable and feature-rich communication solution for your business? Designed for businesses of all sizes, Sangoma is best known for its exceptional VoIP (Voice over Internet Protocol) systems, which offer hardware and software-based solutions.
Some popular systems include the Sangoma PBXact, FreePBX and Switchvox phone systems. Each delivers a comprehensive range of telephony features designed to improve business communications, reduce costs and enhance business collaborations, whether deployed on your premises or in the cloud.
Chat with our experts and find out which system would best suit your business.
Advanced Features for Your Business
Sangoma systems come with an extensive range of features designed to improve your business efficiency and customer service.
- Interactive Voice Response (IVR): Automated menus that help route your business calls efficiently, reducing customer waiting times.
- Call queuing and advanced routing ensure that calls are directed to the correct department or on predefined criteria.
- Voicemail to email: Allows your users to receive voicemail messages straight to their email inbox for easy access and fast responses.
- Call recording: An essential tool for quality control, compliance and training.
- Call analytics: Provides detailed call reporting and metrics, allowing your business to optimise your communication strategies.
Key Features and Benefits of Sangoma Systems
Customisable Phone Systems
A standout feature of Sangoma’s systems is its foundation in open-source software, in particular, FreePBX, the most popular open-source PBX platform on the market.
You can customise your phone system to suit your specific requirements, allowing you to add or modify features when needed. Ideal for any business looking for tailored communication solutions, it’s built on an open platform. This makes it easy to integrate with your other business tools and third-party applications.
Cost-Effective Solution
Sangoma systems are affordable solutions as they eliminate the need for traditional phone lines. VoIP-based systems allow your business to place calls online, saving you money on phone bills and long-distance charges.
Sangoma’s SIP trunking capabilities further reduce costs by consolidating communication channels into a single network. It’s a scalable and modular option, so you can start with basic features and scale up as the need grows, all without incurring significant upfront costs.
Scalability Sorted
Designed to scale easily, Sangoma Systems are ideal for both small and large businesses.
Whether you need a couple of phone extensions or hundreds, Sangoma’s PBX solutions accommodate growth without requiring costly upgrades. With both on-premises solutions and cloud-hosted systems, Sangoma offers more flexible, maintenance-free options.
Secure and Reliable
Sangoma places a strong emphasis on security and reliability. Each system comes with built-in security protocols, such as TLS (Transport Layer Security) and SRTP (Secure Real-time Transport Protocol).
This ensures communications remain private and protected from any external threats. Additionally, Sangoma’s cloud-hosted systems provide excellent uptime and redundancy so your business stays connected, even in the case of hardware failure or damage to your premises.
Unified Communications and Collaboration
Each system comes equipped with Unified Communications (UC) tools to enhance your collaborations and streamline communications. Features such as instant messaging, video conferencing, presence management and screen sharing will enable your teams to work together more efficiently, regardless of location.
This innovative UC tool includes mobile applications so employees can stay connected to your business phone system through their smartphones. They are essential in today’s mobile-first business environment and are particularly valuable for remote or hybrid work models.
Maximise Your Integration Capabilities
Easily integrating with other business applications, such as ERPs, CRMs and helpdesk software, Sangoma allows your business to streamline customer interactions and ensure that data is shared across all platforms, improving overall workflow and operational efficiency.
Further Product Information
To read the full product specification, including technical information, from Sangoma, click here.
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